One of the best decisions you can make for your company once it starts to grow is to outsource your IT operations to a Managed Service Provider. Having a professional team of IT professionals managing your network and computer hardware will give you a competitive edge and ensure your company’s data is safe and secure.
The truth is, you can’t afford to miss out on the benefits of managed IT support. And, today, we’re going to prove it to you.
This article lists 10 compelling reasons to hire managed IT support. By the end of this article, you will have discovered the most popular reasons that both small businesses and large corporate enterprises opt to outsource their IT operations.
For example, IT services offer 24/7 support and they never call in sick.
They also help you transition when your business is changing scale. Plus, they prevent turnover and are more convenient to hire than in-house employees.
In short, they give you all the help you need whenever you need it. Learn more about the advantages of hiring managed IT services by reading this guide.
1. 24/7 IT Support
Most businesses don’t operate 24 hours a day. At the end of each day, all employees, including your in-house IT staff, go home for the night.
Unfortunately, technical problems don’t sleep.
That’s especially true if you have a website that keeps conducting business outside of your normal operating hours. If you only rely on your in-house team for IT support, you’re completely defenseless against technical issues while they’re off-duty.
Fortunately, third-party IT services never go off-duty – having 24/7 monitoring & protection in place is why many companies decide to hire managed IT support. They can watch over the digital and technical aspects of your business while your in-house employees are away.
2. IT Services Don’t Call in Sick
Furthermore, your in-house employees might call in sick or need maternity leave. This is a huge problem if you only have an IT staff of 3 or less to begin with.
If a technical crisis happens during this time, you’ll be too understaffed to respond effectively.
But, as mentioned, your third-party managed IT support is available 24/7. You will always have enough IT help when you have a managed service provider (MSP) on call.
3. Easy Hiring
Turnover is another problem to worry about with your in-house IT staff.
Besides calling in sick, your IT employees might one day leave your company permanently. Even if they give their 2 weeks notice, this won’t likely be enough time to hire a suitable replacement.
You’ll need to scout for talent and/or advertise the job opening. Then, you must host interviews, send out callbacks, and train the replacement in the ways of your company culture.
This whole process could easily take more than a month. And it will certainly cost you a lot of time and money.
Worst of all, until the replacement is hired, you’re left insufficiently protected against technical issues and cyberattacks.
The unbelievably easy solution here is to simply hire managed IT support.
They’re already qualified to serve your IT needs. So, you can skip the time-consuming drama of in-house hiring by hiring a third party instead.
4. No Layoffs
We hope you don’t think that we’re encouraging you to replace all of your in-house IT employees with a third party.
You don’t need to fire anyone in order to reap the benefits of managed IT support. But it’s definitely a good idea to have an MSP on-hand in addition to your in-house team.
In fact, this can even prevent you from having to lay off employees in the future. For instance, when business is slow, you may need to cut certain company expenses. This often includes laying off employees.
If you’re already paying for managed IT services when this happens, you won’t have to lay off any of your in-house IT team.
You can simply cut off your MSP or switch to a cheaper plan.
5. Change Scale More Easily
Speaking of futureproofing your company, this idea works the other way around, too.
When your business unexpectedly grows, you don’t need to seek and hire additional IT employees. Just speak with your MSP and arrange for additional help.
No matter what happens, managed IT services provide just as much help as you need. Thus, they make upscaling or downscaling your business a lot easier.
6. You Don’t Have to Manage Them
We mentioned how complicated the process of hiring an in-house employee is. But this complication doesn’t end when the hiring process is concluded.
After that, you need to train, coach, and evaluate the employee to make sure they do their job. You’ll also have to schedule their shifts, input their vacation requests, settle timeclock disputes, etc.
But you don’t have to do any of this with your third-party IT support. Obviously, a managed IT service manages its own employees.
7. Open Communication
You may be concerned that your third-party managed IT support team will be too independent without your management.
Rest assured that your MSP always listens and adheres to your input. You will have open, clear communication with them the entire time.
8. Immediate Response
That point about clear communication is very important in a crisis situation.
For instance, let’s say that a cyberattack suddenly overwhelms your in-house IT team. Your MSP is immediately available to offer you more help than you usually need.
9. Better Security
The fast response time of your MSP means that they can minimize any damage done during a technical crisis. Without this, the impact of data loss/theft could bankrupt your company.
To sum up, managed IT services help prevent the consequences of turnover, data loss, and downscaling. In other words, they save you far more than they cost.
Remember These Reasons to Hire Managed IT Support
While there are many reasons to hire managed IT support, there are few reasons not to. Still, it’s understandable that you might have some questions before you hire.
We at Coban Computer Solutions will be happy to answer these questions for you. Contact us here and we will get back to you right away.