What Are IT Help Desk Services?

What does your small business do when your IT systems stop working? Or if you fall victim to a ransomware attack? Or if your data gets wiped or locked?

Since 2020, many SMBs have advanced their digital transformation plans due to the pandemic.

Over a third are tightening their security and 36% aim to improve their systems’ performance. They realize that a disaster recovery plan and backing-up data should become a daily task. And they’re outsourcing their technology support to experts that offer IT help desk services 24/7.

This article examines IT support and services and how a flexible help desk system will benefit your small business.

Discover what an IT help desk is and how a managed service provider (MSP) can help secure your files. Learn about cybersecurity and the digital threats that could cripple your data.

Read on to see how to prepare for a crisis and feel safe in the knowledge that a professional has you covered.

What Is an IT Help Desk?

An IT help desk acts as the first point of contact for your employees to fix their IT issues.

Traditional help desk services relied on a telephone call. A staff member would phone the ‘IT guy’ and try to describe what the issue was. Unfortunately, this wasted a lot of time as the problem became lost in translation, and often the issue wasn’t resolved.

Modern IT help desks offer a more proactive solution.

Agents are now able to view the user’s screen directly. They can pinpoint the issue within seconds and action the resolution remotely. Specialized software even helps prevent common problems before they even occur.

Telephone support remains available but is now bolstered by online chat support, VoIP calls, and even social media. It’s easier than ever for your team to receive the help that they need using the minimum resources and time.

IT Help Desk vs IT Service Desk Support

When searching for IT support and services on Google you’ve probably read of help desks and service desks. They sound similar but there is a difference.

Service desk support offers a single point of contact (SPOC) between the IT provider and the end-user. Support agents offer a full range of services from software licensing to login access.

IT help desk support focuses on unexpected issues that can crop up. For example, a broken workstation or a loss of Internet connectivity.

Help desks tend to offer a reactive service while service desk support is more proactive. Yet, small businesses benefit from both.

What Is a Managed Service Provider?

Managed Service Provider (MSP) like Coban Computer Solutions offers a one-stop-shop for managing your IT systems.

We’ll break down the main list throughout this article but some of the services include:

  • Security provision
  • File storage on the Cloud
  • Email management
  • Internet connection and networking
  • IaaS – Infrastructure as a Service

A professional provider offers more than just a help desk.

At CCS, we can help you plan, design, and implement your IT requirements. We can set up your wireless network and connect your devices securely. We can even build your online presence and manage it.

Yet helping clients lies at the heart of what we do.

IT Support and Services

Below are three of the major IT support services that every company needs. They focus on IT management, security, and worst-case scenarios.

Did you know that 43% of all cyberattacks focus on small businesses? Yet only 14% of SMBs put a plan into place to prevent them.

Read on to learn how a managed solution combined with an IT help desk can keep your systems running.

1. IT Monitoring and Management

Why leave it up to your staff to report IT issues? Catch them before they occur with constant IT monitoring software.

CCS Insight is our top-rated monitoring and management solution that offers 24/7 threat detection.

Our engineers are able to check your network remotely for risks, faults, and problems. We can catch and fix issues before they become critical.

This service will reduce the number of help desk calls while improving efficiency. We also install security patches across all of your networks and distribute new software as required.

You don’t need an internal IT department as our experts manage everything on your behalf!

2. Secure Data Backup and Recovery

The CCS Online Vault service provides a secure database backup solution for critical business data.

In a world where data breaches can cost $172 per record, having a disaster recovery plan is non-negotiable. It outlines data security protocols and what happens if the worst should happen.

Our backup service encrypts your data before saving it to a remote location. We offer speedy recovery times and can backup:

  • Email boxes including Microsoft Exchange
  • Databases like SQL Server
  • Open files including Office documents

Monitoring software ensures that the backups take place and that they’re reliable. And our solution is 100% compliant with regulations like HIPAA and FEMA.

3. Cybersecurity Technology Support

CCS Protect is designed to defend your systems from phishing attacks, malware, and hacking attempts.

The cloud-delivered protection works over any port or protocol. That means we can spot dangers elsewhere on the Internet and stop them before they reach you.  

Benefits of Outsourcing IT Services

IT help desk and support services aid to protect and manage your network. But why choose the outsourcing option? Wouldn’t it be less expensive to do it yourself in-house?

Consider the cost of hiring, training, and managing a dedicated IT support employee. Factor in the dedicated security tools and cost of Cloud hosting for backups. Then consider what happens outside of normal working hours when staff work from home.

Outsourcing to a managed IT services provider like CCS can actually save you money in the long run.

Not only that but you can:

  • Budget your IT spend
  • Gain access to qualified experienced professionals
  • Increase efficiency through lower downtime
  • Minimize risk and implement specialized compliance

By outsourcing your IT support and services you can focus on your core business. Let the experts take care of the tech problems.

On-Demand Help Desk Services in the Tri-State Area

Modern small businesses need dedicated IT support and services.

Managed IT solution providers remove the hassle of having to find assistance when your systems go down. A flexible IT help desk solution offered by Corban Computer Solutions means someone is always there to offer a helping hand.

Book a meeting today with our technology help advisors and discover how CCS can assist you.

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