What Is a Managed Service Provider? Discover Everything You Need to Know

The world is depending on technology more and more to keep society running. As a result, those people who help us keep our technology running create incredible amounts of value for the world. In fact, the market for managed service providers is worth more than $150 billion every year! 

Of course, not everybody is familiar with everything that a managed service provider can do. On top of that, they may not realize that information technology support can be more affordable than they realize.

So what could IT managed service providers do for your business? Read on to learn all about the benefits that a managed service provider can provide!

Why IT Outsourcing Support Make Sense 

Outsourcing IT to a a Managed Service Provider

Managed service providers are also called MSPs. They exist for basically one reason. Many companies are too small to want to hire a full-time information technology support expert.

There are a few other reasons that managed service providers were created. Since their creation, they have done so well that companies of all sizes have started to use them. But the main reason that they were first created was that some small businesses wanted technical support without hiring an in-house employee.

When a business first starts out, the owner or an employee ends up managing computer problems for people. They are generally not an expert, but they do what they can.

There are a few problems with this. If it is the owner doing the technical support, then that is time that they could better spend on growing their business.

On top of that, it is very unlikely that someone in this situation will be able to solve technical problems as quickly as an expert. Even if they can get them done eventually, they cannot always get them done quickly.

Additionally, there is a tendency for people to find quick solutions. It often requires an expert to figure out the root cause of a problem and update the whole technology system to keep problems from coming back.

On top of that, sometimes it takes an expert to figure out how to solve a technical problem. When a different person manages the technical problems for a company, it is only a matter of time before a difficult problem arises. When that happens, they may simply be unable to fix it themselves.

With all of these problems, you might think that even small businesses would want to hire a full-time technical support employee. However, before managed service providers, this could be very expensive.

Want to discover more benefits to Outsourcing IT? Click here to read about the 5 Business Benefits of Outsourcing IT.

Enjoy Lower Costs With an IT Firm 

There are a few reasons that IT managed service providers can provide information technical support without charging high rates.

A small company usually only has the occasional technical problem. They don’t have a lot of data that they need to manage. They also have only a few devices that the owner and maybe a few employees use.

The end result is that they might only need a few hours of support each week. No wonder they don’t want to hire a full-time employee to take care of such a small amount of work.

Because managed support services have many customers, they can afford to charge only a little to each customer. That way, a single information technology expert can manage the needs of many small businesses. Collectively, they end up making a full salary’s worth of money, but without charging a full salary’s worth of cost to any single customer.

There is another reason that managed service providers can be more cost-effective. Suppose that a company does need about one full-time employee for technical problems. And then imagine that that company grows by 40%.

Should they hire a second information technology expert as an employee? If they do, they will have to pay double the costs to cover only a 40% increase in work. But if they don’t, they will have to give a 40% increase of work to a single employee.

This problem can be avoided with managed service providers. Since they have many experts on staff, they can easily provide 40% more support. They don’t have to charge you twice as much to do so, so they will probably charge roughly 40% more.

Enjoy Greater Responsiveness With an IT Partner 

Outsourcing IT to an MSP Firm

After all of this talk about cost, you might think that managed service providers are mostly about being affordable. However, since they were created, people discovered that they also provide incredible quality. In fact, there are a number of ways that they provide quality that in-house employees cannot match.

The most obvious way is that in-house employees cannot provide 24/7 support. No matter how good they are, they will not be solving problems for you when they are in their homes.

Managed service providers can provide help around the clock. That also means that you can choose the absolute best provider in the world. Even if they do not live near you, they will still provide service during the work hours in your time zone.

Enjoy Greater Expertise With IT Support

Lastly, managed service providers often develop incredible expertise. Because they help so many different companies, they solve many different kinds of problems. They become familiar with all the biggest problems that businesses face.

When you call in with a problem, it will probably be something they have fixed before. You can expect high responsiveness and quality fixes.

Looking to find a trusted IT partner? Click here to read out post on How to Find the Right IT Company for Your Business

Enjoy All of the Benefits of a Managed Service Provider

We hope that you were able to take away something helpful from this brief article on a few of the biggest benefits of using a great managed service provider.

To learn more about how you might be able to benefit from a managed service provider or how to find a great provider, feel free to reach out and get in touch with us here at any time! 

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